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首页 Lecture 9 英文投诉信.ppt

Lecture 9 英文投诉信.ppt.ppt

Lecture 9 英文投诉信.ppt

上兵伐谋
2019-08-22 0人阅读 举报 0 0 暂无简介

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Chapter英文投诉信如何写投诉信HowtoWriteaLetterofComplaint在人们的生活中经常会发生一些事情比如消费利益受损、正常生活和工作受到干扰等等令人伤脑筋的事情有时写封投诉信不失为一个解决的办法。投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾实事求是地阐述问题发生的经过切记不要夸大其词指出问题引起的后果提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。写作三步走:说明投诉问题描述具体情况期待解决方案Tips:写投诉信时语气要冷静、郑重、克制不必过于礼貌。但也要就事论事不能进行人身攻击。同时在描述问题时尽量采用被动句式使描述更加客观合理。写作攻略  投诉信除了信的格式之外书信的内容尤为重要主要包括投诉的内容和投诉者的要求两部分此外书信的语气要有理有节。)投诉的内容、反映的问题要实事求是一目了然不能含糊不清也不要因为气愤或怀有不正当目的随便夸大事实或缩小事实给解决问题带来困难。)最后写明投诉者的意见这部分内容要合情合理不可无理取闹、刁难别人引用有关规定要准确不要断章取义同时要尽可能提出准确的证据。)书信语气要有理有节不能因为心中的不满情绪而语气生硬、失礼要记住收信者往往是监督管理者不是当事人。写投诉信时要客气但语气要坚定  主体段落:写明投诉的原因、问题的经过及产生的后果。可以说具体的理由也可以说问题的具体体现方式。  结尾段:提出解决方案不需展开。这段应体现书信的礼貌原则可以用类似ldquo如果你能helliphellip我将十分感激rdquo这样的表达方式。还要注意做到公平、公正。必背模版句型  Oneannoyingaspectofyourserviceishelliphellip  你们的服务项目中一个令人不满的地方是helliphellip  IhavebeenpleasedwithyourservicesforyearsbutnowIfeelverydisappointed  多年来我一直很满意你们的服务但现在我非常失望。  Iwouldliketodrawyourattentiontotheproblemfaulthelliphellip  我想让您知道这个问题错误helliphellip  IamwritingtoinformyouthatIfindhelliphellipunsatisfactory  我写信是为了告诉你我发现helliphellip令人非常不满意。 Itwouldbehighlyappreciatedifyoucouldhelliphellip  如果你能helliphellip我将万分感谢。  Itrustyouwilltakemycomplaintsseriouslyandhelliphellip  我相信你会认真对待我的投诉并且helliphellipIhopeyouwillgivedueattentiontothismatter  希望对此事你能给予足够的重视。Iwouldliketogetthismattersettledbytheendofthismonth  我希望能在月底解决这事。Icouldnotbemoresatisfiedifyoucankindlyhelliphellip  如果你能helliphellip我将会非常满意。Iwouldappreciateitverymuchifyoucouldhelliphellip如果你能helliphellip我将非常感谢。必背经典范文 范文之一Directions:SupposethatyouorderedarefrigeratorbutlaterfoundaworryingproblemWritealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,usingldquoLiMingrdquoinsteadOctth,DearSir,IamhappythattherefrigeratorweorderedlastweekhasarrivedontimeButitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilitiesAfterweuseditforseveraldayswefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquicklyWhenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround℃,farfromthestandardtemperturerangefrom℃to℃ThisproblemhasaffectedournormallifeWouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossibleIhopethatmyproblemwillgetyourkindconsiderationYoursfaithfully,LiMing[点评]这封投诉信可以说写得非常好结构很清晰第一段首先肯定对方按时送货上门的做法随后简述冰箱出了问题。第二段说明具体问题第三段提出要求。范文之二Octth,DearMrChang,OnSeptember,ourorderforwomen#scottonsweaterswasdulyreceived,butweregrettosaythatcottonsweatersinwhitecolorwereseriouslysoiledWehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsibleNeedlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomersWeaskyoutoconductinvestigationatyourendandreplytousSincerelyyours,LiMing考研英语投诉信经典范文举例及点评范文之一[Directions]:SupposethatyouorderedarefrigeratorbutlaterfoundaworryingproblemWritealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,usingldquoLiMingrdquoinsteadDearSir,IamhappythattherefrigeratorweorderedlastweekhasarrivedontimeButitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilitiesAfterweuseditforseveraldayswefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquicklyWhenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround℃,farfromthestandardtemperturerangefrom℃to℃ThisproblemhasaffectedournormallifeWouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossibleIhopethatmyproblemwillgetyourkindconsiderationYoursfaithfully,LiMing[文章点评]这封投诉信可以说写得非常好结构很清晰第一段首先肯定对方按时送货上门的做法随后简述冰箱出了问题。第二段说明具体问题第三段提出要求。范文之二DearSir:WithreferencetoourorderNoW,thecomputersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthatsetswerebadlydamagedThepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestionWeunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopackingWeshallbegladifyouwillreplaceallsetsassoonaspossibleMeanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensationYourssincerely,LiMing闪光词汇及词组:venture:v冒昧斗胆insb#spossession:拥有emerge:v显现出来oneafteranother:一个接一个makesthnodifferentfromsth:使和没有区别distressing:adj令人苦恼的使人痛苦的万能句型:IventuretowritetocomplainaboutForonethingForanotherTherefore,IwishtoexchangeitforanotherorIdeclarearefund投诉信模板:DearManager,LastweekIboughtatyourstoreandwhenIgotithomeitdidnotworkatallWhenItriedtoreturnittothestore,IwastoldthatIcouldnotgetrefundedThesigninyourstoresaysthatmoneyisreturnedwithindaysofpurchaseifanyproblemexists,andIdidthatwithinthesaidtimeThusIinsistthatIshouldhavemymoneybackbyreturningthetoyourstore。IfIdonotreceiveanysatisfyingresponse,IwillfurthercomplaintotheConsumerProtectionAssociationYours,LiMing模板:ToWhomItMayConcernIamwritingtocomplainaboutthepoorserviceofyourIreceivedwhenThereasonsformydissatisfactionlieuponthreepointsasfollows:)))Underthesecircumstances,IfinditdifficulttoIamsurethatyouareabletothoroughlyunderstandmydiscontent,whichyouareboundtoreplacewithasatisfactorysolutionIwouldbegratefulifyoucouldassoonaspossibleYourssincerely,LiMing投诉信开头常用句式IamwritingtocomplainaboutthathellipIamwritingtoinformyouthatIamdissatisfiedwithyouhellipIthinkitrsquoshightimeyourealizehellipIamwritingtomakeacomplaintabouthellipIfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaintabouthellipIamwritingtoexpressmydisappointmentdissatisfactionconcernabouthellipIammostreluctanttocomplain,buthellipIamwritingtoadviseyouthatIfindhellipinconvenientIwishtodrawyourattentiontotheproblemfaulthellipthatIboughthellipIventuretowriteforcomplainingabouthellipIfeelsorrytotroubleyoubutIamafraidIhavetomakeaseriouscomplaintItiswithgreatreluctancethatImustinformyouthathellipIregrettoinformthathellipThankyouforyourhellipwhicharrivedyesterdayUnfortunately,hellip结尾常用句式IwouldbegratefulifyoucouldhellipItrustyouwilltakemycomplaintseriouslyandhellipIwillappreciateitverymuchifyoucouldhellipImusthaveyoufullyunderstandthatwithoutasatisfyingsolution,IwillreservemyrighttotakelegalactionFranklyspeaking,IamnotpreparedtoputupwiththesituationanymoreOntheconditionthatthisoneprovestobeunacceptable,IwillreceivearefundIwouldappreciateitifyoucouldhellipIunderstandyouwillgiveimmediateattentiontothismatterIlookforwardtoyourdealingwiththeseproblemswithoutdelayIwouldliketohavethismattersettledbytheendofhellipIshallbeobligedifyouwilllookintohellipIunderstandyouwillgiveimmediatereplytothismatterIfImustbeconstantlyannoyedinthismatter,Ishallhavetohellip其他常用句式ThereasonformydissatisfactionishellipUnderthesecircumstances,IfinditdifficulttohellipIcannolongertoleratebearhellipForonethinghellipForanotherhellipIhopewecanmanagetosorthisoutamicablyTherefore,IhopetochangeforanotherhelliporIdeclarearefundWeknowthatyouarenotgenerallycareless,butwewouldlikeyourassurancethatthiswillnothappenagainIrecentlyorderedpurchasedfromyouhellipImustprotestagainsthellipIfinditappallinganddistressingthathellipIreceivedsuchpoorservicethatIfeltIshouldbringtoyourattentionIfIreceivethistypeoftreatmentagain,Iwilltakemybusinesselsewhere

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